Terms of service

Terms of Service

Last Updated: June 27, 2026

Welcome to Charm Paws. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

1. General

Throughout the site, the terms "we," "us," and "our" refer to Charm Paws. By visiting our website and purchasing from us, you agree to comply with these Terms of Service.

We reserve the right to update or modify these terms at any time. Changes will take effect immediately upon posting on this page.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian.

3. Products and Pricing

We make every effort to display our products, descriptions, and pricing accurately. However, we do not guarantee that all information is error-free.

We reserve the right to:

Correct pricing or product description errors.
Modify or discontinue products without notice.
Refuse or cancel any order if inaccurate information has been provided.

4. Orders

Once an order is placed, you will receive an order confirmation email. This does not guarantee acceptance of your order.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

Suspected fraud.
Pricing errors.
Product availability.
Payment issues.

5. Shipping

Orders are processed after payment has been successfully received.

Delivery times are estimates only and may vary depending on destination, customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Charm Paws is not responsible for delays caused by shipping carriers or customs authorities.

6. Returns and Refunds

Our Return & Refund Policy forms part of these Terms of Service. By making a purchase, you agree to our Return & Refund Policy.

7. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, and designs, is the property of Charm Paws unless otherwise stated.

You may not copy, reproduce, distribute, or use our content without prior written permission.

8. User Conduct

You agree not to:

Use the website for unlawful purposes.
Attempt to interfere with the website's security or functionality.
Upload malicious software or harmful content.
Violate any applicable laws or regulations.

9. Limitation of Liability

To the fullest extent permitted by law, Charm Paws shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

10. Third-Party Services

Our website may contain links to third-party websites or use third-party services for payment processing, shipping, analytics, or other functions.

We are not responsible for the content, policies, or practices of any third-party services.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Charm Paws operates, without regard to conflict of law principles.