Shipping policy

Shipping Policy

Last Updated: June 27, 2026

Thank you for shopping with Charm Paws! We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy before placing your order.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding public holidays.
During peak seasons or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

United States: 7–15 business days
Canada: 7–18 business days
United Kingdom: 7–15 business days
Australia & New Zealand: 8–18 business days
Europe: 7–18 business days
Other International Destinations: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

From time to time, we may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow 2–5 business days for tracking information to become active after shipment.

Multiple Packages

Some orders may be shipped in multiple packages if they contain items from different warehouses or suppliers. If this happens, you may receive separate tracking numbers.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Delayed Deliveries

Delivery delays may occur due to:

Customs inspections.
Severe weather.
Public holidays.
High shipping volumes.
Carrier delays.
Other circumstances beyond our control.

We appreciate your patience and understanding if delays occur.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your purchase.

Charm Paws is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately. We can only update the address before your order has been processed.