Refund policy

Return & Refund Policy

Last Updated: June 27, 2026

At Charm Paws, we value our customers and strive to ensure you are satisfied with every purchase. Please read our Return & Refund Policy carefully before placing an order.

30-Day Return Policy

We accept return requests within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be in its original packaging.
Include proof of purchase (order number or receipt).

Please do not return any items without contacting us first. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

To help us process your request, please provide:

Your order number.
Clear photos or videos showing the issue.

After reviewing your claim, we will offer one of the following, where applicable:

A replacement item.
A full refund.
A partial refund.

Change of Mind

As we work with international fulfillment partners, we do not accept returns or refunds for:

Change of mind.
Ordering the wrong item.
No longer wanting the product.

Please review product descriptions carefully before placing your order.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products.
Gift cards.
Clearance or final sale items.
Items that have been used, damaged through misuse, or are not in their original condition.

Return Shipping

If a return is approved for reasons other than our error, the customer is responsible for all return shipping costs.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Refunds

Once your return or claim has been reviewed and approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Order Cancellations

Orders may only be cancelled before they enter processing.

Once an order has been processed or shipped, it cannot be cancelled.

Lost Packages

If your package is lost during transit, please contact us. We will work with the shipping carrier to investigate the issue and provide a replacement or refund if the package is confirmed lost.